E911 Buzz

IAUG Global Education Conference Starts Sunday!

911enable — Fri, 18 May 2012 15:20:01 +0000

We’re getting ready to head down to Boston for the IAUG Global Education Conference, which starts this Sunday at the John B. Hynes Veterans Memorial Convention Center. The show is the premier Avaya educational event, featuring comprehensive learning opportunities exclusively for Avaya customers.

The show will also feature “The Great E911 Debate” on Sunday May 20 at 3:30pm in room 310, moderated by Mark Fletcher, Avaya’s Product Manager for Public Safety Solutions. 911 Enable Director Lev Deich will participate in the debate along with other industry panelists, which will focus on the hot topics in E911 and the E911 challenges facing organizations today.

Don’t miss this once-yearly event – and make sure to stop by booth 734 on the exhibit hall floor to learn more about our E911 solutions for Avaya.

New Resource: State-by-State E911 Legislation Summary

911enable — Wed, 16 May 2012 20:32:59 +0000

Are you still trying to figure out what E911 regulations apply to your organization? Finding the right information can be complicated and time consuming, so 911 Enable has compiled excerpts from and links to the state E911 legislations currently enacted. This document makes it easy to pinpoint your E911 requirements, and will help you identify the questions you need to ask your local E911 authorities and legal advisors in order to meet your E911 obligations.

You can download the document here to learn more!

911 Enable to Present Session Targeting E911 Needs of Educational Organizations at ACUTA 41st Annual Conference and Exhibition

911enable — Mon, 23 Apr 2012 12:30:33 +0000

The safety of students, faculty, and staff is a top priority for educational organizations. Unfortunately, it can be difficult to ensure that in an emergency situation, the right people – like campus security personnel – are provided with the right information at the right time. This is because the flexibility and mobility of IP phones makes it difficult to accurately determine the precise location of the emergency, as users can move around on the campus network without notifying administrators. Also, educational organizations need the right tools to provide their security personnel with the information they need, whether that means directly delivering the 911 call to campus security, allowing campus security to listen in to the 911 call, and/or sending emails and screen pops to the security desk and patrolling personnel.

911 Enable will present a session at the upcoming ACUTA 41st Annual Conference and Exhibition to review the key E911 challenges educational organizations using IP telephony face, and the E911 solution components that can help them address these challenges in an elegant and cost-effective manner. The session will be delivered by 911 Enable Director Lev Deich, on April 30 at 3:45 in room 209. For more information on the show and how to register, visit http://www.acuta.org/wcm/ACUTA/Events___Education/Events/List/Core/Events/eventdetails.aspx?iKey=SC12&TemplateType=A

Upcoming Tradeshows!

911enable — Fri, 20 Apr 2012 15:09:57 +0000

Planning on attending any industry events this year? There’s a good chance we’ll be there to promote our E911 solutions! Make sure you stop by to see us this spring at the following events:

ACUTA 41st Annual Conference and Exhibition
April 29 -May 2
JW Marriot
Indianapolis, IN
Booth 411

IAUG Global Education Conference
May 20 – 24
John B. Hynes Veterans Memorial Convention Center
Boston, MA
Booth 734

Telematics Detroit
June 6-7
Suburban Collection Showplace
Novi, MI
Booth 53

NENA 2012
June 9-12
Long Beach Convention Center
Long Beach, CA
Booth 943

Cisco Live 2012
June 10-14
San Diego Convention Center
San Diego, CA
Booth 533

Stay tuned as we announce additional events into the summer!

911 Enable Launches PSAP Link Service

911enable — Tue, 13 Mar 2012 13:53:28 +0000

In the event of an emergency, health/insurance call centers and telematics providers need the ability to relay member calls and location information to the correct Public Safety Answering Point (PSAP). However, this can be challenging given that members may be mobile and/or geographically dispersed, and the call center/telematics agents are located in a centralized, static location.

911 Enable has launched the PSAP Link service to address the E911 challenges facing health/insurance call centers and telematics providers in a simple and cost-effective manner. It seamlessly integrates with the contact management console to allow agents to quickly and accurately transfer 911 calls to the correct PSAP. PSAP Link ensures that members in distress are immediately connected to the PSAP dispatcher on the priority emergency line, reducing response time delays so members have the greatest possible chance of a positive outcome. Ultimately, the improved emergency response times facilitated by PSAP Link can help to save lives and reduce claim costs by getting critical assistance to members, faster.

To help health/insurance call centers and telematics providers learn more about PSAP Link, 911 Enable has released several resources:

911 Enable’s Emergency Gateway Now Lync Certified!

911enable — Tue, 28 Feb 2012 14:37:06 +0000

911 Enable’s Emergency Gateway (EGW) appliance has successfully completed interoperability testing with Microsoft Lync. It works with Lync’s inherent E911 capabilities to meet the needs of organizations with certain specific E911 requirements. First, the EGW provides interoperability with the local exchange carrier (LEC) legacy E911 call routing solution. Second, for organizations with Lync deployed alongside other IP phone systems (e.g. Cisco, Avaya), the EGW acts as a Secondary Location Information Server to centralize E911 management in a multi-vendor environment.

To learn more about the certification of the EGW with Lync, you can view the press release here. For more information on how 911 Enable’s solutions provide support for Lync, a solution brief is available for download here. And of course, you can always reach us by phone at 1-877-862-2863 or via email at info@911enable.com.

New Resource: Partner Case Study – IPC Technologies and The College of William and Mary

911enable — Tue, 21 Feb 2012 14:35:20 +0000

Ensuring the safety of students, faculty, and staff is a primary concern for higher education organizations, especially on large campuses where it can be difficult to pinpoint the location of an emergency caller when 911 is dialed. This can become even more challenging when campuses move to IP telephony to take advantage of advanced calling features and cost savings. Fortunately, reliable and cost-effective solutions are available to help higher education organizations address these challenges head-on, in a simple and elegant manner.

911 Enable has just released a Partner Case Study which details how we collaborated with IPC Technologies to deliver an E911 solution for the legacy and ShoreTel IP phone systems at The College of William and Mary. This Partner Case Study explains why IPC Technologies picked 911 Enable for this deployment, and how 911 Enable’s advanced solutions met or exceeded the requirements of The College of William and Mary. To learn more, you can download the Partner Case Study here.

New Website and International Support!

911enable — Wed, 08 Feb 2012 15:07:43 +0000

911 Enable is pleased to announce the launch of an updated website! One of the new features of this refreshed website is a complete section dedicated to emergency calling support for International organisations.

The need to keep VoIP phone users safe affects organizations around the globe, so 911 Enable has responded by offering its Emergency Gateway (EGW) appliance worldwide. The EGW automatically discovers the precise locations of IP phones on the enterprise network, and includes a robust suite of security desk notification tools. When a user places an emergency call, the EGW can route the call to on-premises security personnel and send an alert that includes the caller’s exact location and callback number. Security personnel can then dispatch assistance to distressed callers in a timely manner. The caller-location information may also be used to select a routing trunk to deliver the call to public emergency services.

Organisations in the UK deploying the EGW can also use 911 Enable’s Emergency Routing Service (ERS) to deliver emergency calls and detailed caller-location information to the public emergency network’s Emergency Control Centre. This helps organisations ensure that their private telephone networks comply with regulatory guidelines, and that they fulfill their legal obligation to minimise health and safety risks.

To learn more about International emergency calling support, visit 911 Enable online here: http://www1.911enable.com/international

911 Enable will also host a webinar dedicated to this topic on March 15, 2012. You can register here.

The Great E911 Debate – Taking Place at IAUG Eastern Connect November 7

911enable — Tue, 18 Oct 2011 14:50:11 +0000

IAUG Eastern Connect, November 6 - 9, 2011 Newport, RI

Wondering what the different vendors have to say about E911 functionality and services required by enterprises today? The Great E911 Debate at the International Avaya Users Group (IAUG) Eastern Connect conference can help you find answers to your questions!

As part of Mark Fletcher of Avaya’s keynote address on November 7, 911 Enable Director Lev Deich will be answering some of the most pressing questions facing enterprise IP telephony deployments today. The debate will feature participants from the E911 industry, including Lev, and will be moderated by Mr. Fletcher. In addition to the moderated questions, attendees can pre-submit their own concerns to be addressed by the panel, via email to Mr. Fletcher at fletcherm@avaya.com.

If E911 is on your radar, this is an event you won’t want to miss! For more information on IAUG Eastern Connect and to register, visit the IAUG website. For more information on 911 Enable’s innovative E911 solutions for Avaya, visit www.911enable.com/avaya.

2011 E911 Webinar Series Announced!

911enable — Tue, 11 Oct 2011 18:14:06 +0000

The schedule for 911 Enable’s 2011 E911 webinar series, E911 Solutions for VoIP and UC Deployments, has been announced. The webinars will address the key challenges faced by IP telephony deployments today, including managing IP phone locations and ensuring proper routing of emergency calls to Public Safety Answering Points (PSAPs). Each webinar will also include an E911 case study, where current customers/partners will present their E911 deployments and explain how 911 Enable’s solutions helped them meet E911 regulations, reduce costs, and simplify E911 management. The schedule is as follows:

E911 for ShoreTel
Wednesday, November 9, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

E911 for Microsoft Lync
Thursday, November 10, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

E911 for Avaya IP Telephony
Tuesday, November 15, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

E911 for Cisco IP Communications
Thursday, November 17, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

E911 for Genesys
Tuesday, November 22, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register